Shipping Conditions

• Orders are shipped after payment is confirmed.
  
• We ship daily except Sundays and public holidays.
  
• Orders confirmed before 10:30 AM (GMT+7) are shipped the same day.
  
  Note: If there are unexpected delays, we reserve the right to ship the next business day.

Shipping Fees

• Shipping fees are calculated based on package weight and delivery address.
  
• International orders: Shipping fees do not include customs duties, import taxes, or additional charges. These must be paid by the recipient.
  

Estimated Delivery Time      

• Domestic shipping (Thailand): 1 - 2 business days
  
• International shipping: 1 - 3 business days
  (Delivery times may vary depending on the destination and local shipping conditions.)

Important: If a package is returned due to an incorrect address or recipient unavailability, reshipping will incur additional fees.

Shipping Providers

• Domestic Shipping: Delivered by Kerry, Thailand Post, etc.
• International Shipping: Delivered by DHL, UPS

How to Place an Order

1. Browse products and add your favorites to the cart.
2. Fill in your shipping details, including full name, address, and email. Double-check for accuracy.
3. Review your order and confirm payment.
4. Choose your preferred payment method.

All Stores for Pick-Up

Prefer to get it yourself? You can pick up your order at our shop!

• Luxury29 Siam Square Store Location:
  Siam Square One, No. 388, Rama 1 Road, Pathum Wan, Bangkok 10330
  Tel: 080-265-1979 | Opening Hours: 11:00 AM – 10:00 PM
• Luxury29 Central Chiang Mai Store Location: 
  1st Floor Central Festival Chiangmai 99/1, 99/2, Fa Ham, Mueang Chiang Mai District, Chiang Mai 50000
  Tel: 063-265-4694 | Opening Hours: 11:00 AM- 10:00 PM 
• Luxury29 Maya Chiang Mai Strore Location:
  G floor MAYA Lifestyle Shopping Center, 55 Moo 5 Huay Kaew Rd, Chang Phueak, Mueang Chiang Mai District, Chiang Mai 50300
  Tel: 089-106-0028 | Opening Hours: 11:00 AM - 10:00 PM
• Luxury29 Central Udon Thani Store Location:
  1th floor Central Udon Thani, 277/1-3 271/5 Pajaksinlapacom Rd, Mak Khaeng Sub-district, Mueang Udon Thani District, Udon Thani 41000
  Tel: 065-416-6458 | Opening Hours: 11:00 AM - 09:00 PM

What to Bring When Picking Up

• If you’re picking up yourself:
  - A valid ID card
  - The order receipt (can be shown on your mobile device)
  
• If someone else is picking up for you:
  - The recipient’s ID card
  - A copy of your ID card with a signed authorization
  - The order receipt (mobile display is acceptable)

Payment Methods

• Credit/Debit Card
• Thai QR PromptPay
• TrueMoney Wallet / Rabbit Line Pay / Shopee Pay   

Note: Currency conversion depends on your bank. Once payment is confirmed, orders cannot be modified or canceled. Please double-check all information before confirming your order

For questions or support, feel free to contact us at contact@luxury29.io