Frequently asked questions
Q: Where is the shop front?
Luxury 29 Siam Square
Siam Square One Shopping Center,
No. 388, Rama 1 Road, Pathum Wan Subdistrict, Pathum Wan District, Bangkok 10330.
Tel: 080-265-1979 | Opening Hours: 11.00 am - 10.00 pm
Luxury29 Central Chiang Mai Store Location:
1st Floor Central Festival Chiangmai 99/1, 99/2, Fa Ham, Mueang Chiang Mai District, Chiang Mai 50000
Tel: 063-265-4694 | Opening Hours: 11:00 AM- 10:00 PM
Luxury29 Maya Chiang Mai Strore Location:
G floor MAYA Lifestyle Shopping Center, 55 Moo 5 Huay Kaew Rd, Chang Phueak, Mueang Chiang Mai District, Chiang Mai 50300
Tel: 089-106-0028 | Opening Hours: 11:00 AM - 10:00 PM
Luxury29 Central Udon Thani Store Location:
1th floor Central Udon Thani, 277/1-3 271/5 Pajaksinlapacom Rd, Mak Khaeng Sub-district, Mueang Udon Thani District, Udon Thani 41000
Tel: 065-416-6458 | Opening Hours: 11:00 AM - 09:00 PM
Q: Are the products at Luxury29 new or pre-owned? And are they authentic?
At Luxury29, we carefully curate our selection to ensure that every item we offer is brand new and 100% authentic. Our products are sourced directly from official boutiques and trusted partners worldwide, allowing us to bring a diverse range of luxury pieces to our customers.
Q: What channels can I order products?
Customers can order products in 2 channels.
1. Order via the front of all Luxury29 stores.
2. Order via online channels on the website www.luxury-29.com
Q: Can the item be returned or not?
At Luxury29, we are committed to delivering the highest quality. Returns or exchanges are not available for change of mind, dissatisfaction, or incorrect purchases. However, if an item arrives damaged, defective, or incorrect due to our error, we will gladly arrange a return or exchange.
For full details, please refer to our Refund Policy
Q : How much is the shipping fee?
Shipping fees for Luxury29 vary depending on the product weight and delivery area. We work with trusted shipping partners to ensure your items arrive safely.
You can view the exact shipping cost during the "Check out" step before confirming your order.
Important: This shipping cost is solely for the delivery service. It does not include import duties, customs fees, or any other charges that may occur in the destination country, which are the direct responsibility of the recipient.
Q : Transit time
Processing Time
All orders are processed and handed over to the shipping carrier within 1–3 business days after payment is confirmed.
Domestic Delivery (Thailand)
Once shipped, delivery typically takes 1–3 business days, depending on the destination.
International Delivery
International shipping time varies by destination. On average, delivery takes around 10–15 business days after dispatch.
For full details, please refer to our Shipping Delivery Pickup Policy